Privacy Policy

1. Who we are

CPMS Agency("we," "us," or "our") operates websites and software at cpmsagency.com, corp.cpmsagency.com, and related domains (the "Service"). Contact: admin@cpmsagency.com.

2. Information we collect

Information you provide

• Account and contact details (name, email, phone, company)
• Client, lead, and CRM data you enter or import
• Content you create (posts, captions, emails, SMS drafts, creatives)
• Messages you send through contact forms, chat, or support
• Billing and business information if you purchase services

Information from connected platforms

• Social account identifiers, profile data, and tokens when you connect Instagram, Facebook, X, LinkedIn, TikTok, or similar services
• Publishing status, post IDs, and engagement metrics returned by those platforms

SMS and messaging

• Phone numbers you provide or store for outreach
• Message content, delivery status, and timestamps for SMS sent via Twilio or similar
• Opt-in, opt-out (STOP), and help (HELP) records where applicable

Automatically collected

• Device, browser, IP address, approximate location, and usage logs
• Cookies and similar technologies (see our Cookie Policy)

3. How we use information

• Provide, operate, and improve the Service (CRM, scheduling, outreach, analytics)
• Authenticate users and secure accounts
• Send transactional messages (access codes, system notices, support)
• Send marketing or outreach SMS/email only where you or your authorized operators have a lawful basis and required consent (see SMS Terms)
• Publish content you schedule to connected social accounts
• Comply with law, prevent abuse, and protect rights and safety

4. We do not sell personal information

We do not sell your personal information. We do not sell, rent, or trade your personal information, lead lists, phone numbers, email addresses, or client content for monetary or other valuable consideration as defined under the California Consumer Privacy Act (CCPA/CPRA) and similar laws.

We do not share personal information for cross-context behavioral advertising in a way that constitutes a "sale" or "share" under CPRA, except as you expressly direct when using advertising tools, or as described for service providers below.

If you believe you received an unwanted communication, contact admin@cpmsagency.com or use STOP for SMS where available.

5. How we share information

We may share information only with:

• Service providers who process data for us (hosting, email, SMS/Twilio, analytics, AI providers, payment processors) under contracts that limit use to providing services to us
• Third-party platforms you connect (e.g., Meta, TikTok) as needed to perform actions you request
• Your organization — teammates and clients within workspaces you control
• Legal and safety — when required by law, subpoena, or to protect rights, security, or prevent fraud
• Business transfers — in connection with a merger, acquisition, or asset sale, with notice where required

We do not authorize service providers to sell your personal information.

6. SMS, Twilio, and messaging privacy

• SMS is processed through providers such as Twilio. Their handling of data is also subject to their policies; we configure them as processors for our Service.
• Phone numbers and message logs are used to send, deliver, receive, and troubleshoot messages you or your team initiate, and to honor opt-outs.
• We do not sell SMS opt-in lists or phone numbers collected for messaging.
• Message frequency varies. Message and data rates may apply. Consent to SMS is not a condition of purchase unless clearly stated at the point of consent.
• Full program rules: SMS Terms & Messaging Disclosure.

7. Social media and other apps

When you connect social or other third-party apps, we store tokens and account metadata needed to stay logged in and perform authorized actions. You can disconnect accounts in the Service. Platform rules and privacy policies of Instagram, Facebook, TikTok, X, LinkedIn, Google, and others also apply. We are not responsible for those platforms' independent practices.

8. AI features

If you use AI-assisted drafting or analysis, relevant inputs may be sent to AI providers to generate outputs. Do not submit data you are not permitted to process. We do not use your private client content to sell advertising profiles.

9. Retention

We retain information as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. You may request deletion subject to legal and operational limits.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is 100% secure.

11. Your rights and choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information
• Export a copy of your data
• Opt out of marketing emails (unsubscribe links)
• Opt out of SMS (reply STOP)
• Limit certain processing or appeal a decision, where applicable

California residents: we do not sell or share personal information as defined by CPRA. You may still email admin@cpmsagency.comwith "Privacy Request" in the subject for access or deletion requests. We will not discriminate against you for exercising privacy rights.

12. Children

The Service is not directed to children under 13 (or 16 where required). We do not knowingly collect personal information from children.

13. International users

We primarily operate in the United States (including Florida). If you access the Service from elsewhere, you understand information may be processed in the U.S.

14. Changes

We may update this Policy and will revise the "Last updated" date. Material changes may be highlighted in the Service or by email where appropriate.

15. Contact

CPMS Agency
Email: admin@cpmsagency.com
Web: cpmsagency.com

Related: Terms of Service · SMS Terms · Cookie Policy